If you use Apple Pay or Sign Up With Apple and have ‘Hide My Email’ selected, your order or account will be under a unique, anonymised email like adjkivke87@privaterelay.appleid.com. Anything we send to this email address will be routed to the email inbox associated with your Apple ID, or a specific forwarding email which was added in your iCloud settings. (Read more about this here).
To check and update the email address your hidden email forwards to, follow the steps below.
Check your primary Apple account email address:
- On your Apple device, go to Settings > [Your Name] > Sign in & Security
- If using a browser, head to your Apple Account
- Next to Email & Phone Numbers, check your primary email address
- If that email address is not currently in use, tap to enter a new one, then follow the steps to verify
Check your Hide My Email forwarding address:
- If your primary Apple account email address is the one you currently use, but you are not receiving our emails after selecting Hide My Email, you may still need to check the forwarding address in your Hide My Email settings
- On your Apple device, open Settings
- Tap your name (Apple Account) then tap iCloud
- Under the iCloud+ features section, go to Hide My Email
- Scroll down and tap Forward To, then choose the exact email address you want to use for Sofar
Once you have updated your Apple ID email address or the forwarding email address in your Hide My Email settings, please reach out to us here and we can resend your order confirmation.
Note: You will also need to reach out to request this if you have updated the email on your Sofar account via the Edit Profile page after purchasing tickets.
How soon can I expect to receive my order confirmation?
Your order confirmation should arrive within 15 minutes of placing your order.
If you purchase a ticket when the venue address has already been revealed, that email will also arrive <15 minutes after purchase. See: When will I receive the venue address?