If your show was in the USA
After your show, you’ll receive an email with your final payment amount and a link to add your payment details via Dots. Please make sure to do this within 30 days, or the link will expire.
Once you’ve added your details, you need to select a default payment method and enable automated payouts. Payment will be issued via your preferred payment method within 2 business days. It depends on the payment method you select, but generally keep an eye out for a transaction mentioning “Divisible Inc” or “Dots”.
If you already made a Dots account the last time you played you won’t be prompted to add your details again, but you may need to log in to Dots and withdraw your payment. To receive automatic payments in future:
- Select a default payment option in your Dots account
- Select ‘Automatically pay out to this account’ – make sure to save the change
*note - the checkbox next to ’Automatically pay out to this account’ may appear checked when you log in, but you still need to make sure you have manually saved this change yourself.
If you are still waiting for your payment after 2 business days, or if you have questions about your final payment amount, get in touch.
If your show was in a city outside the US
After your show, we’ll email you a link to submit your payment details.
After submitting your details through the form, payment should come within 14 business days.
If you have been promised payment in a city where tickets are not sold through the Sofar website, please reach out to your booking contact with any questions.
I already signed up with Dots, but my phone number has changed since - how do I access my Dots account to withdraw the payment?
If you already signed up for a Dots account to receive payment for a Sofar, and have since changed your phone number, you can reach out to us here to have it updated.
Please include the following details to help us resolve the request quickly:
- The phone number you signed up for Dots with
- The new phone number you would like it changed to
- The date of the show you are expecting payment for
- Your artist name as it appears on your Sofar artist profile