If your payment is unsuccessful, we recommend the following suggestions:
- Clear your browser cache and cookies (instructions here). This will speed up the page that processes your payment so that it's more likely to go through.
- Switch to a different browser. We recommend using Google Chrome for the best user experience when browsing our website.
- There may be an issue with the card details you've entered, so try removing your card info and entering it again (click here for more info).
Not sure if your payment was successful?
Please contact us with details about your issue, and we'll investigate what's going on with your payment. Please include the following:
- Your account information, the city and date of the event
- Screenshots of the error(s) you see on the purchase page