You can transfer your tickets to another show as long as you let us know at least 24 hours before the show starts. We are unfortunately unable to make exceptions to this policy.
If you’re unable to attend the show you’ve booked tickets for and the 24 hour timeframe has passed, you’re welcome to pass the tickets onto a friend to use in your place — just make sure they give your name at the door.
If you don't have a specific event in mind that you'd like to transfer to, most of the time we can issue a promo code credit that can be used within 3 months of the date of the request.
Please be aware that tickets secured for free are non-transferrable, including:
- Free Sofar Curator shows
- Partnership shows
- Tickets won through competition
Transfers for shows organized by Sofar Curators cannot be issued as a promo code credit, and must be transferred directly to another event in the same city. If you’re unsure, our Support team can clarify which type of show you’ve booked tickets for.
To request a transfer, please submit a request via our Help Center.